Studio Policies
Make Up
Bookings
No booking is secured until booking fee has been paid and confirmation email is received.
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All booking fees are NON-REFUNDABLE - Single appointment makeup clients can reschedule once, given at least 48 hours notice is given, anything less than the 48 hour mark will result in loss of deposit. No deposits will be held as a credit.
All cancellations must require acknowledgement and confirmation that appointment has been cancelled on our end.
In the event a cancellation is made within the 24 hour period or there is a "no show", entire appointment cost will need to be paid out before booking a future appointment.
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If you arrive more than 15 minutes late, your appointment is automatically cancelled and your booking fee will be forfeited. ​ All no shows will have to pay entire appointment cost before booking a future appointment.
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If a service is booked in and client decides to change to another treatment of a lesser value, original service cost will still need to be paid.
​ Bridal bookings must pay 50% booking fee upon booking, remaining 50% balance to be paid 3 days prior to event date.
Bridal party bookings are NON REFUNDABLE/TRANSFERABLE.
If a service is booked in and client decides to change to another treatment of a lesser value or deduct number of faces originally booked, original service cost and balance will still need to be paid out.
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Hygiene
Makeup application will be refused if the client arrives to their appointment with any of the following; Cold sores, Eye Infections or any other facial infections. Please notify me prior to the appointment if you have any concerns.
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Please do not arrive to your appointment if you are unwell, please make sure to contact us to reschedule within 48 hours notice where possible.
If we identify that you are feeling unwell, we will not proceed with appointment and booking fee will be forfeited.
Eyelashes
Bookings
No booking is secured until booking fee has been paid and confirmation email is received.
All booking fees are NON-REFUNDABLE - lash clients can reschedule once, given at least 48 hours notice is given, anything less than the 48 hour mark will result in loss of deposit. No deposits will be held as a credit.
In the event a cancellation is made within the 24 hour period or there is a "no show", entire appointment cost will need to be paid out before booking a future appointment.
​
If you arrive more than 15 minutes late, your appointment is automatically cancelled and your booking fee will be forfeited.
​
If a service is booked in and client decides to change to another treatment of a lesser value, original service cost will still need to be paid.
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Please do not book in for eyelash extensions if you have had a lash lift, make sure lashes have fully "relaxed" before booking in for your eyelash extensions.
Hygiene
Eyelash application will be refused if the client arrives to their appointment with any Eye Infections. Please notify me prior to the appointment if you have any concerns.
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Please do not arrive to your appointment if you are unwell, please make sure to contact us to reschedule within 48 hours notice where possible.
If we identify that you are feeling unwell, we will not proceed with appointment and booking fee will be forfeited.
Other Salon Fills
Refilling another eyelash technicians work is not permitted unless assessed and approved prior to booking your appointment. You can do this by sending some images in of your current lashes (open eye & birds eye view). Other salon fills will be charged as "Foreign Refill".
Allergic Reactions
Although rare, reactions towards eyelash extensions may occur at anytime to anyone. This is at no fault of the eyelash technician. All products used are of the highest quality possible. No issuance of refund will be offered if this does occur. In the unlikelihood of a reaction, please contact us immediately and we will remove the lashes with no charge. Patch tests are available upon request.