Studio Policies
Bookings
No booking is secured until booking fee has been paid and confirmation email is received.
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All booking fees are NON-REFUNDABLE - Single appointment makeup clients can reschedule once, given at least 14 days notice is given, anything less than the 14 days will result in loss of deposit. No deposits will be held as a credit.
All cancellations must require acknowledgement and confirmation that appointment has been cancelled on our end.
In the event a cancellation is made within the 24 hour period or there is a "no show", entire appointment cost will need to be paid out before booking a future appointment.
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If you arrive more than 15 minutes late, your appointment is automatically cancelled and your booking fee will be forfeited. ​ All no shows will have to pay entire appointment cost before booking a future appointment.
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If a service is booked in and client decides to change to another treatment of a lesser value, original service cost will still need to be paid.
​ Bridal bookings must pay a booking fee upon booking, remaining balance to be paid 14 days prior to event date.
Bridal party bookings are NON REFUNDABLE/TRANSFERABLE.
If a service is booked in and client decides to cancel, change to another treatment of a lesser value or deduct number of faces originally booked, original service cost and balance will still need to be paid out.
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Hygiene
Makeup application will be refused if the client arrives to their appointment with any of the following; Cold sores, Eye Infections or any other facial infections. Please notify me prior to the appointment if you have any concerns.
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Please do not attend to your appointment if you are unwell, please make sure to contact us if this occurs.
If we identify that you are feeling unwell, we will not proceed with appointment and booking fee will be forfeited.
Allergies
Although rare, reactions towards products applied may occur at anytime to anyone. This is at no fault of the Makeup Artist. All products used are of the highest quality possible. No issuance of refund will be offered if this does occur. Please ensure to advise us of any allergies before commencing your service.